We’re entering the final phase of our regional database upgrades and will be updating the North America-based database shortly. This downtime only impacts organizations with instances hosted on Zipline’s North America-based database.
We’re performing this update during a window when we see the lowest volume of activity in Zipline to minimize impact and interruptions. As such, we have planned downtime on Wednesday, September 17, at 11:00pm PT / Thursday, September 18, at 6:00am UTC. This window may take up to one hour, and Zipline will be unavailable during this time.
During this window, API integration calls will receive a 503 Service Unavailable response. As a result, impacted organizations may need to resend calls after this period.
We recommend forwarding this internally to any business partners/IT stakeholders who would benefit from this notice, as well as communicating the planned downtime window to users
Please connect with your Account Manager for any questions. Thank you!
Posted Sep 16, 2025 - 16:28 PDT
This scheduled maintenance affects: Zipline Application (Core Platform, Search, Publishing, Notifications, Files, Insights, Resource Library, Mobile App - Android, Mobile App - iOS) and Integrations (Login/SSO, GraphQL API, 3rd Party Applications, Zippy).