Latency / Timeout on Resource Library

Incident Report for Retail Zipline

Resolved

This incident has been resolved.

Posted Jun 28, 2023 - 10:58 PDT

Monitoring

We found replication lag with a follower database was causing slowdown for the resource library. The follower database was decommissioned, and latency has returned to normal levels

Posted Jun 28, 2023 - 10:13 PDT

Investigating

We are investigating an issue where the Resource Library is slow and/or timing out for some customers

Posted Jun 28, 2023 - 09:26 PDT

This incident affected: Zipline Application (Resource Library).