High Latency and Errors

Incident Report for Retail Zipline

Resolved

The delays with Resource Library have been alleviated, and all systems are functioning as expected

Posted Jun 26, 2023 - 11:01 PDT

Update

We are continuing to investigate the issue.
Resource library has been disabled temporarily for some customers in order to troubleshoot the incident further.

Posted Jun 26, 2023 - 08:53 PDT

Investigating

Zipline is currently investigating an issue with the application resulting in high latency and errors seen throughout the application. Symptoms would include slow response times and page loads within the application as well as timeout errors.

Posted Jun 26, 2023 - 08:13 PDT

This incident affected: Zipline Application (Core Platform, Search, Publishing, Notifications, Files, Insights) and Integrations (Login/SSO, GraphQL API).