Inbound email processing issue

Incident Report for Retail Zipline

Resolved

We have added additional handling for when our up-stream email service fails, to ensure the issue will not recur. All emails that could be re-processed have been done at this point.

Posted Apr 25, 2023 - 11:03 PDT

Update

We're continuing the work to reprocess emails that initially did not process.

Posted Apr 21, 2023 - 20:46 PDT

Update

We have tested and deployed the fix for the issue, and are now focussing on processing emails that had previously failed. We do not anticipate any loss of data or emails.

Posted Apr 21, 2023 - 18:08 PDT

Identified

We have identified the root cause for the issue, and we are currently remedying the cause.

Posted Apr 21, 2023 - 17:52 PDT

Update

We are still investigating this issue.

Posted Apr 21, 2023 - 16:57 PDT

Investigating

We are investigating an issue where inbound emails are not being processed as expected

Posted Apr 21, 2023 - 15:51 PDT

This incident affected: Email Handling.